Frequently Asked Questions

🚀 Is StarAlign in Beta?

Yes! StarAlign is currently in active beta. This means we're continuously adding new features and improvements based on your feedback.

What this means for you:

✨ You get early access to new features before they're widely available
🐛 You may occasionally encounter bugs — please report them so we can fix them quickly!
💬 Your feedback directly shapes the product — we're listening
🎁 Early supporters may receive special perks when we officially launch

Thank you for being part of our journey! Your support helps us build something amazing for the spiritual practitioner community.

🔗 How do my clients access their sessions?

Your clients can securely access their session history through our magic link portal. Here's how it works:

Step 1: Your client visits the Client Portal

Step 2: They enter the email address you have on file for them

Step 3: We send them a secure, temporary magic link to their email

Step 4: They click the link and can view all their sessions that you've marked as visible

💡 Tip: You can control which sessions are visible to clients when adding or editing a session. Use the "Visible to Client" checkbox to decide what they can see.

👨‍💻 How do I contact the developer?

We love hearing from our community! For general inquiries, bug reports, or just to say hi, please email us at:

[email protected]

💡 How can I ask for new features?

Have a great idea for StarAlign? We want to build what you need! You can submit feature requests directly via email or join our community discord (coming soon).

Please send your ideas to: [email protected]

💳 Who do I contact for billing issues?

For any questions regarding your subscription, payments, or refunds, please reach out to our billing support team.

Premium Members: You can also manage your subscription, update payment methods, and view invoices directly in the Membership Portal.

Email: [email protected]

📊 How do I set up Microsoft Clarity on my booking page?

Microsoft Clarity is a free analytics tool that shows you heatmaps and session recordings of how visitors interact with your public booking page. Here's how to connect it:

Step 1: Create a Clarity project
Go to clarity.microsoft.com and create a new project.

Step 2: Set the Website URL
In your Clarity project, go to Settings → Overview and set the Website URL to your root domain only — for example, www.staralign.net (not the full booking page URL).

Step 3: Copy your Project ID
On the same Settings page, copy your Project ID (it looks something like abc123def4).

Step 4: Paste it into StarAlign
In StarAlign, go to Settings → Connections, open Advanced settings, find the Analytics & Tracking section, and paste your Clarity Project ID into the Microsoft Clarity ID field. Click Save.

Note: Clarity may not work on privacy-focused browsers like Brave. It has been confirmed to work on Chrome and Firefox. It can also take up to 2 hours for data to start appearing in your Clarity dashboard after setup.

💰 How do I collect payments for session bookings?

Premium readers can require clients to pay when they book a session. Payments go directly to your own Stripe account — StarAlign never holds your money. Here's how to set it up:

Step 1: Upgrade to Premium
Payment collection is a Premium feature. If you're not yet subscribed, visit the Membership page to upgrade.

Step 2: Connect your Stripe account
Go to Settings → Connections and click Connect with Stripe in the Payment Collection section. You'll be redirected to Stripe to either sign in to an existing Stripe account or create a new one. Stripe will walk you through verifying your identity and setting up your bank account for payouts.

Step 3: Set a price on your services
Once Stripe is connected, edit any of your services in Booking Setup and set a price (e.g. $75.00). Then check the Require payment at booking checkbox. Services without this checkbox remain free — clients can still book them without paying.

Step 4: That's it!
When a client selects a paid service on your booking page, they'll be redirected to a secure Stripe Checkout page after submitting their booking. Once they pay, the booking is automatically confirmed — no manual approval needed. You'll receive a notification email and the payment lands in your Stripe account.

What about refunds? If you cancel a paid booking from the Appointments page, the client is automatically refunded through Stripe. You can also manage refunds directly from your Stripe Dashboard (accessible from Connections when connected).

What if the client doesn't complete payment? If a client abandons the Stripe Checkout page, their booking slot is held for about 10 minutes so they can try again. After that, the slot is released and becomes available for others.